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Returns, Refunds & Warranty
Returns, Refunds & Cancellations
Customers have up to 12 months after the purchase to return an appliance, phone, computer, laptop, other electronics, solar products or cookware and get a refund or replacement under any of the following terms and conditions;-
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- If the product delivered was wrong (different from what you ordered).
- Or the product delivered was damaged or defective.
- Or the product delivered was counterfeit/fake.
Consumables (LPG gas, detergents, etc.) cannot be returned but can be replaced under similar terms and conditions as the other products if the issue is raised within 15 days from purchase.
The item for return must be unused and in the original manufacturer’s packaging unless the reason for return warranted unpacking and using the product first. Be sure to include manuals, warranty cards, tags, and any other accessories that were delivered with the product.
Change of Mind
In case you change your mind after a purchase you are free to return the item within 30 days from the date of purchase for an 80% credit note (shopping voucher) if unused and 70% credit note (shopping voucher) if product has been unpacked and used. The credit note amount can be used to make another purchase or pay for a service on Kweli.shop.
Kweli.shop reserves the right to accept or reject a change of mind return request.
Timelines
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Nature of Return
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Return within
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Get refund or replacement in
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Normal Returns
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12 months
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2-7 working days
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Consumables
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7 days
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1-3 working days
|
|
Change of Mind
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30 days
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2-7 working days
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Warranty
In case a product you purchased breaks down during the warranty period, or is found to have a defect, the product warranty will apply and the product will be fixed or replaced, depending on the manufacturer’s service centre determination.
To make a warranty claim simply go to the orders section on your account make a claim against any of your past orders. Alternatively, reach us by phonecall or whatsapp +256754559895 or visit any authorised brand service centre with your receipt issued by Kweli.shop.
Cancellations
Customers are allowed to cancel their orders before the items in the order are dispatched. Cancellation of orders is free for both prepaid and postpaid orders. You can request order cancellation from the orders page of your account/dashboard.
Refunds for cancelled orders are processed within 2-7 working days from the time of cancellation. The refund applies to prepaid orders only.
To cancel your order quickly call +256754559895
