Customers have up to 12 months after the purchase to return an appliance, phone, computer, laptop, other electronics, solar products or cookware and get a refund or replacement under any of the following terms and conditions;-

1. 1. If the product delivered was wrong (different from what you ordered).
   2. Or the product delivered was damaged or defective.
   3. Or the product delivered was counterfeit/fake. 

Consumables (LPG gas, detergents, etc.) cannot be returned but can be replaced under similar terms and conditions as the other products if the issue is raised within 15 days from purchase.

The item for return must be unused and in the original manufacturer’s packaging unless the reason for return warranted unpacking and using the product first. Be sure to include manuals, warranty cards, tags, and any other accessories that were delivered with the product.

Change of Mind 

In case  you change your mind after a purchase you are free to return the item within 30 days from the date of purchase for an 80% credit note (shopping voucher). The credit note amount can be used to make another purchase or pay for a service on Kweli.shop.