Returns, Refunds & Warranty

Returns, Refunds & Cancellations

12 Months Free Returns & Refunds

Customers have up to 12 months after the purchase to return an appliance, phone, computer, laptop, other electronics, solar products or cookware and get a refund or replacement under any of the following terms and conditions;-

1. If the product delivered was wrong (different from what you ordered).
2. Or the product delivered was damaged or defective.
3. Or the product delivered was counterfeit/fake.

Consumables (LPG gas, detergents, etc.) cannot be returned but can be replaced under similar terms and conditions as the other products if the issue is raised within 15 days from purchase.

The item for return must be unused and in the original manufacturer’s packaging unless the reason for return warranted unpacking and using the product first. Be sure to include manuals, warranty cards, tags, and any other accessories that were delivered with the product.

Change of Mind

In case you change your mind after a purchase you are free to return the item within 30 days from the date of purchase for an 80% credit note (shopping voucher). The credit note amount can be used to make another purchase or pay for a service on Kweli.shop.

Timelines

Nature of Return	Return within	Get refund or replacement in
Normal Returns	12 months	2-7 working days
Consumables	7 days	1-3 working days
Change of Mind	30 days	2-7 working days

Warranty

In case a product you purchased breaks down during the warranty period, the product warranty will apply and the product will be fixed or replaced, depending on the manufacturer’s service centre determination.

To make a warranty claim simply go to the orders section on your account make a claim against any of your past orders. Alternatively, reach us by phonecall or whatsapp +256754559895 or visit any authorised brand service centre with your receipt issued by Kweli.shop.

Cancellations

Customers are allowed to cancel their orders before the items in the order are dispatched. Cancellation of orders is free for both prepaid and postpaid orders. You can request order cancellation from the orders page of your account/dashboard.

To cancel your order quickly call +256754559895