FREQUENTLY ASKED QUESTIONS

Yes. kweli.shop delivers to customers around Uganda, typically within 24-48 hours from the time they confirm their order.

Yes. we deliver to all upcountry towns in Uganda including border districts.

Yes; anywhere. We already delivered to Gulu and Kitgum in Northern Uganda, Mbarara and Hoima in Western Uganda, Lugazi, Iganga, Tororo and Mbale in Eastern Uganda in the initial Covid-19 lockdown

We suspended the local pick up option at the start of the Covid-19 lock-down. Do reach out to see if local pick up of your bulk order can be arranged.

All products listed on kweli.shop are procured directly from the manufacturers or in partnership with the specific manufacturer’s official representative company in the country.

Yes.

We do accept installments for higher cost items of specific brands. You can get in touch with us anytime to find out if the item you are interested in is available on layby.

Yes.

All appliances sold on kweli.shop have warranty periods ranging between 1 and 10 years!

All our furniture products are locally made. The appliances are imported already made by some of the best brands in the world.

We may consider partnering with you if your product is unique and long-lasting (for hand-made home decor and wooden furniture). For all other categories,  we only consider products that are certified by the Uganda National Bureau of Standards (UNBS).

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