We strive to provide a seamless transaction process for our customers.

At the moment we accept three payment methods; Cash On Delivery (COD), Mobile Money (MM) and Credit/Debit Cards.

CASH ON DELIVERY AND CASH AT PICK-UP

With Cash on Delivery (COD), the customer places the order via www.kweli.shop or through any of our accepted channels, clearly indicating full delivery address details and delivery time of choice.

Once the ordered item is delivered, the customer pays with cash and an invoice receipt (electronic or print) is extended to the client to confirm the payment.

There are no transaction fees involved with COD method.

Please note that COD is limited to orders in Kampala and nearby areas, and orders below UGX 500,000.

With Cash at Pick-up, the customer pays when they come to pick their items from one of our brand stores in Kampala. Cash at Pick-up is the default payment method for bulky orders and upcountry orders

MOBILE MONEY.

With the Mobile Money (MM) method, the customer places an order via www.kweli.shop or any of our accepted channels and makes the payment via Mobile Money.

The Mobile Money payments method is applicable for both orders within Kampala and upcountry orders.

For Orders within Kampala, the items will be delivered irrespective of whether the payment is still pending or the client has made the transfer, save for cases where the order is UGX 1,000,0000 or more.

Upcountry orders using the Mobile Money payments method remain pending until the customer transfers the order amount to www.kweli.shop.

At the moment, www.kweli.shop takes care of mobile money transaction fees on the customer’s behalf. 

CREDIT/DEBIT CARDS

With the Credit/Debit cards method, the customer places an order via www.kweli.shop or any of our accepted channels and makes the payment using their debit or credit card on www.kweli.shop.

The Credit/Debit cards payments method is applicable for both orders within Kampala and upcountry orders.

For Orders within Kampala, the items will be delivered irrespective of whether the payment is still pending or the client has made the transfer, save for cases where the order is UGX 1,000,0000 or more.

Upcountry orders using the credit/debit cards payments method remain pending until the customer transfers the order amount to www.kweli.shop.

At the moment, www.kweli.shop takes care of credit/debit card transaction fees on the customer’s behalf.