Terms and Conditions

Effective Date: 30th April 2019

Welcome to Kweli.shop, operated by Dreamstar Digital Limited. These Terms and Conditions govern your use of the Kweli.shop website and the purchase of products through our platform.

By accessing our website or placing an order, you agree to comply with and be bound by the terms outlined below.

1. About Kweli.shop

Kweli.shop is an online platform operated by Dreamstar Digital Limited, a company incorporated in Uganda.

Kweli.shop provides genuine appliances, electronics, and solar energy equipment to customers across Uganda and the East African region.

All transactions made on this website are subject to these Terms and Conditions.

2. Product Information

We strive to ensure that all product descriptions, specifications, images, and prices listed on Kweli.shop are accurate.

However:

• Product images may sometimes differ slightly from the actual product due to manufacturer updates.
• Specifications may change without prior notice from manufacturers.
• Availability of products may change without notice.

Kweli.shop reserves the right to correct any errors, inaccuracies, or omissions at any time.

3. Orders

When you place an order on Kweli.shop:

• You confirm that the information provided is accurate.
• Your order is considered an offer to purchase a product.
• The order becomes binding only after it has been confirmed by Kweli.shop.

Kweli.shop reserves the right to:

• Accept or decline any order
• Cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.

If an order is cancelled after payment, a refund will be processed.

4. Pricing and Payment

All prices displayed on Kweli.shop are listed in Ugandan Shillings (UGX) unless stated otherwise.

Prices may change without prior notice.

Accepted payment methods may include:

• Mobile money
• Bank transfer
• Card payments
• Other payment methods indicated at checkout

Orders may only be processed once payment has been confirmed.

5. Delivery

Kweli.shop provides delivery services within Uganda and may deliver to other East African locations upon request.

Delivery timelines depend on:

• Product availability
• Delivery location
• Logistics arrangements

While we aim to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

Kweli.shop is not responsible for delays caused by:

• Transport disruptions
• Customs processes
• Weather conditions
• Third-party logistics providers

6. Inspection Upon Delivery

Customers are encouraged to inspect products at the time of delivery.

Any visible damage or missing items should be reported immediately to the delivery personnel or Kweli.shop support team.

Failure to report issues at delivery may affect the ability to process claims.

7. Warranty

Most products sold on Kweli.shop come with manufacturer warranties.

Warranty terms vary by product and manufacturer.

Warranty generally covers:

• Manufacturing defects
• Faults arising under normal usage conditions

Warranty does not cover:

• Physical damage
• Improper installation or misuse
• Power surges or electrical damage
• Unauthorised repairs or modifications

Kweli.shop may assist customers in processing warranty claims with manufacturers.

8. Returns and Exchanges

Returns or exchanges may be accepted under the following conditions:

• The product is defective upon delivery
• The wrong item was supplied
• The product is unused and in its original packaging

Requests for returns must be made within the shortest time possible, as indicated on the returns policies page.

Certain products may not be eligible for return, including:

• Installed equipment
• Custom-configured systems
• Products damaged after delivery

Return approvals are at Kweli.shop’s discretion.

9. Installation Services

Some products, particularly solar energy systems, may require professional installation.

Where installation services are provided:

• Installation terms may be governed by a separate agreement or quotation
• Installation timelines depend on site conditions and scheduling

Kweli.shop is not responsible for issues arising from third-party installations not arranged through us.

10. Limitation of Liability

Kweli.shop shall not be liable for:

• Indirect or consequential losses
• Business interruption
• Loss of profits or data

Our maximum liability shall not exceed the value of the product purchased.

11. Intellectual Property

All content on Kweli.shop, including:

• Logos
• Images
• Text
• Product descriptions
• Website design

is the property of Dreamstar Digital Limited or its partners and may not be reproduced without permission.

12. Privacy

Customer data collected through Kweli.shop is handled in accordance with our Privacy Policy.

We take reasonable measures to protect personal information but cannot guarantee absolute security of online transmissions.

13. Changes to These Terms

Kweli.shop reserves the right to modify these terms and conditions at any time.

Updated versions will be published on this page and become effective immediately upon publication.

14. Governing Law

These Terms and Conditions are governed by the laws of Uganda.

Any disputes arising from the use of Kweli.shop shall be subject to the jurisdiction of the courts of Uganda.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Kweli.shop
Dreamstar Digital Limited
Website: https://kweli.shop
Email: karibu@kweli.shop
Phone: +256326520300