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Cancelling an Order?

2 steps, done! That easy.

To get your order to you as fast as possible, we start processing your order as soon as you click Confirm Order (for Payment on Delivery orders) or Complete Payment for the order.

 

However, if for any reason you are unable to continue with the order, you are free to cancel it anytime before the order leaves our dispatch center.

How to cancel your order

Step 1 Send Message
Initiate Cancellation

Simply send a message to +256754559895 (SMS or WhatsApp) with the words “Hi Kweli, please cancel my order number #*****.

Step 2 Get Response
Order is Cancelled

Within a few minutes a member of our team will reach out to you to confirm that your order has been successfully cancelled.

PLEASE NOTE:

  • You can request for cancellation of your order anytime before it is dispatched/shipped/sent to your address. 
  • If there is no “Request Cancellation” button, the order is already being dispatched/sent and cannot be cancelled.
  • Once a delivery associate or courier service is given/assigned your order to make a delivery, you may not cancel the order.
  • To cancel your order go to “My Account” > Orders > and see if your order can still be cancelled then click “Cancel” or “Send Cancellation Request”.
  • If your order is successfully cancelled, you will receive a cancellation email.
  • For any other issue regarding order cancellation please reach us by email at solutions@kweli.shop or call +256754559895.
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